Offering Proper Support to Your Customers
I’m trying to watch my tone and my language on this one, but if there’s something that brown’s my butt, it’s a lack of customer service. Are you or your staff offering proper support to your customers? Bottom line is, if it’s not happening, it’s ruining your reputation and in the long run, will have devastating effects on your bottom line – your bank account. Continue reading Offering Proper Support to Your Customers
It’s All About Psychology – Building Relationships Pt. IX
Remember: People care about themselves first, then anyone else who seems to care about them too. So when you do things for the people who are giving you their time (reading what you write), they learn to value what you say and do things to benefit you so that you feel like continuing to do things for them. It’s not about you at all. It’s all about psychology.
What usually gets you in trouble is the fact that you’re thinking about yourself and what you’re trying to accomplish. That keeps you from seeing the fact that if you want other people to give you what you want, you have to give them what they want first. And again, I repeat, it’s all about psychology. Continue reading No Denying – It’s All About Psychology
Why It Is Important To Be Yourself … Building Relationships Pt. VII
Gedday, as they say “down under”. I’m winding down to the end of the posts on building relationships for the long term. But I feel I still need to go over a few things before all is said and done. Today I’ll jump right into why it is important to be yourself.
Another important aspect of running your own successful customer relations newsletter is that it requires you to be bold. It requires you to expect and accept the fact that some people are going to flat out reject you. If you can’t deal with rejection it is important that you find a way to cope with it and try not to take it too personally.
Trust is a result of people seeing you as a real person willing to share of yourself and not just an automated, cloned robot pushing out recycled articles and ads just like everyone else seems to do. That’s why it is important to be yourself. Continue reading Why It Is Important To Be Yourself
Evaluate Your Current Image – Building Relationships Pt. IV
Continuing on with my original post Building Relationships for the Long Term, and the posts that followed on January 6th and 7th, today I’m going to jump right in and talk about the three things you can do right now to change the way people see you on your journey to building relationships for the long term. If your goal is to build trusting relationships with your subscribers, you need to evaluate your current image. Continue reading Evaluate Your Current Image – Bldg Relationships Pt. IV